About Us

Clean N' Done! was founded in 2014 on the idea of helping those in need and this includes our clients as well as our staff. We offer a service that is flexible, affordable and thorough.  

 

Scan here to sign up for special discount codes on EXCLUSIVE DEALS from Clean N' Done! Or just text the word CLEAN to 41242 for an instant $5 OFF any special. Not to worry. We usually text once a quarter

WE'RE DIFFERENT

 

Our systems are primarily automated so booking with us is like ordering an Uber driver! Click here to learn how booking works. It's easy!

 

Other cleaning services surface clean unless otherwise instructed. Not with us. We'll go deep unless you tell us otherwise. "Clean" means "Clean" to us so we clean light and/or deep, based on your space and needs. Our staff are taught that if they "touch it, clean it: top sides and bottom then put it back." If it needs to be hand scrubbed or you need us to get to corners, we'll go for it. Our Cleaners will advise you about your space, speak up when they meet a challenge and finish early if they can!

 

WITH OTHER SERVICES, EXPECT TO PAY EXTRA FOR:

  • "Deep Cleaning" (whatever that means)
  • Same Day or Rush Service Fees
  • Move In/Out Cleaning Fees
  • Customized Cleaning Fees
  • Cancellation Fees
  • Rescheduling Fees
  • When clients run a little Late Fees
  • Fees in general
  • yadda, yadda...

 

We never charge fees. Period.

Life's hectic. We get it. Our prices are straight forward, affordable and by the hour. We prorate and refund early finishes over the 2 hour minimum and we'll credit if under 2 hours. You can usually add extra time on the fly. With us the trick is scheduling enough time to get to all your needs. It's simple. If you're not sure, email us on customerservice@cleanndone.com or send a text! We can help access your needs and budget!

 

If you need to cancel a confirmed appointment within 2 hours of service start, we'll retain $30 for each staff member scheduled which will stay in your account as a credit the next time you call us. 

 

We require prepayment at least 2 hours before service start or dispatch may be delayed. If your service is confirmed and you have not prepaid, staff may or may not travel to you by your scheduled start. If your service is scheduled before 10am, your payment is required the evening before your service.

 

OUR STAFF

All of our staff enjoy 100% flexibility with their schedules, even our Administrative staff. That's why sometimes you'll find you can engage with Customer Service via email and text well after hours. All of our Administrative team work remotely and make their own schedules. Our Cleaning and Organizing staff also choose when and where to work, just like Uber drivers. 

 

We have regular Staff Meetings so we know personally who we're sending into your home and match you well with staff based on your needs and their specific talents.

 

IS TIPPING CUSTOMARY?

Yes, however gratuity is not included nor required although it is encouraged. As a guideline, $25 is an excellent tip but Cleaners won’t frown at $10. Jobs over 3 hours and requests from clients who are known to regularly offer a gratuity typically confirm very quickly.  Pro-Organization & Carpet Cleaning staff won't frown at $10 each.

 

HOW WE HIRE

 

RELIABILITY & CLEANING ASSESSMENT

First we check references and require Applicants to complete and pass Orientation and test phase.  If selected, we watch them clean or organize with zero instruction for one hour. We want to see what they'll do naturally. On this initial test cleaning, we're checking if they have prior experience, need additional training or don't quite have what it takes. 

 

CONSISTENT CLEANING & COMMUNICATION ABILITY

If Applicants pass our Assessment, we initiate a background check and employ them on a probationary period. We only retain the best.

 

WHO WE HIRE

 

Although our primary qualification is previous House Cleaning or Organizing experience, from time to time we train hard-working individuals that show a natural ability and good work ethic. We believe in helping people in need so we post our Job Listings with many community outreach & religious organizations and have relationships with other community organizations that reach Applicants who need help and have proven an excellent work ethic.  We also offer college Internship credit for office positions.

 

Many house cleaning services hire in droves and don't reference or background check. We believe negligent hiring pratices create a burdon, not only on Customers but on our Customer Service team. Although finding hard-working, reliable staff is a continual challenge in this industry, we're gradually accumulating a very solid crew of amazing Cleaners and Organizers by carefully selecting who we hire. We're a small company that is growing fast and we spend $0 annually to advertise because our service speaks for itself.

 

ALL STAFF MUST PASS A CRIMINAL BACKGROUND CHECK BEFORE PERFORMING ANY SERVICE.

 

OUR SERVICE AREA

CLEAN N' DONE!

Valley Village | Beverly Hills

BOOK ONLINE 24 HRS A DAY!

SERVICES: Tue-Sun 8:30a-10:00p

TEXT or EMAIL SUPPORT:  Tue-Sun 10a-6p

CLOSED ON MONDAYS

customerservice@cleanndone.com

CALL 1-888-390-5887

TEXT 424-239-6020

~

SERVICING THE GREATER LOS ANGELES AREA

*VACUUM PROVIDED BY CLIENT for HOUSE CLEANING SERVICE
Rates are payable by credit card online before service start.

No risk refund policy on

early finish or if we cannot accommodate.


We are proud to be powered by PayPal Working Capital for Small Business!

 

!! BOOKING ALERT !!

Our schedule is heavily booked for the next 4-5 days. Please email or text us if your booking is not confirmed. We may need your flexibility!

CALL 1-888-390-5887

TEXT 424-239-6020

IN A NUTSHELL 

We'll email you within 48 hrs of service if we need your flexibility!

CLEAN N' DONE!

Valley Village | Beverly Hills

BOOK ONLINE 24 HRS A DAY!

CALL 1-888-390-5887

TEXT 424-239-6020

SERVICE HOURS:

Tue-Sun 8:30a-10p

 

TEXT OR EMAIL SUPPORT:

Tue-Sun 10a-6p

 customerservice@cleanndone.com

CLOSED ON MONDAYS

We do not accept checks.

Proud to be powered by PayPal Working Capital for Small Business!

Secured by PayPal

 

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