How Does Booking Work?

OR

 

 Book Now to check availability & rates. No credit card required. 

Once we confirm, prepay 2 hrs before service & enjoy!

IN A NUTSHELL

Book Online

1

Get Confirmed

2

Pay. Enjoy.

3

We'll email you within 48 HOURS of service if we need your flexibility!

TIP! Wider ranges of availability confirm faster! Add a comment to your Customer Notes online; for example, "M-Th after 4pm or anytime Sat". Our staff will see your notes and confirm a start time that works for you.

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WHAT TO REMEMBER

It can take 10 mins to several days to confirm your appointment depending on your service area, date, time and available staff. We're happy to work around your schedule if we can't make your first choice. Email or text to book a different day and/or time if you've waited over 48 hours for confirmation. ALL NEW CUSTOMERS MUST BE PRESENT FOR SERVICE. 

 

Groupon & Living Social vouchers only valid within

15-20 miles of Valley Village 91607.

(See voucher details.)

NO FEES

We understand life is hectic. If you cancel your service within 2 HOURS of your scheduled start time, we pay staff for an hour so we assess a $30 DEPOSIT per staff member scheduled that you won't lose if you book an ADDITIONAL 3 HOURS! There are no hidden fees, period.

 

** IMPORTANT **

  • Someone 18 or over MUST be present the entire service for all NEW CUSTOMERS. If you're ordering service, we highly recommend that you be present on our first visit to thoroughly introduce us to your space. Please see our disclaimer below!*   If there are minors present during any service, an adult must also be present.
  • Our Cleaners can help with or clean whatever you need however, we firmly express NO DRIVING ERRANDS and NO WINDOWS ABOVE 8.5 FEET. Please see our disclaimer below!**
  • HOUSE CLEANING SERVICES: Clients must supply their own VACUUM. We'll bring everything else! If you have a need for specialized cleaning products, please provide these to your Cleaner. Your Cleaner will bring a calcium, lime and rust remover as well as an all purpose agent that is safe on everything, works great and smells fabulous!
  • No need to lock puppy away but we ask that all dogs be kept clear of the cleaning area on the day of service. Once your regular Cleaner and puppy have had a few visits to gets to know each other, puppy is free to roam!

HOW DO I PAY?

Once we confirm staff on your booking, we'll email you an invoice. If you ask for additional time at the tail end of service, work the time out with our Staff and pay online from any device. We are proud to be Powered by PayPal Working Capital for Small BusinessWE DO NOT ACCEPT CHECKS OR E-CHECKS.

 

What if I bought an online deal?

Your Groupon or Living Social vouchers alone are good for 2 HRS N' 1 CLEANER. Click here to add time to your voucher deal. Promotional value cannot be applied to discounted rates. Vouchers are valid 15-20 miles from zip: 91607. (See your voucher details.) Redeem your voucher here.

 

Your Amazon purchase will be scheduled through Amazon. Your voucher value  has no restrictions and can be applied to any service. IMPORTANT! We encourage you to disclose a PHONE CONTACT through AMAZON SCHEDULING or we may have trouble reaching you. 

HOW LONG DOES IT TAKE?

 

 

Our prices are by the hour and our service descriptions can help you assess the appropriate service time.  All rates over the minimum 2 HOUR SERVICE are prorated for Residential customers. An early finish results in a prorated refund (or credit if the early finish is under 2 hours). No catch! Additional time, if requested, is prorated by 15 minute increments.

 

Empty spaces take twice as long as furnished spaces and require more floor coverage, window seals, baseboards, inside oven & fridge, baseboards, walls etc. Let us know ahead of time if your space is empty.

 

Someone must be present during service for all new customers.

HOUSE CLEANING GUIDELINE

 

Kitchens & Baths typically take about an hour each; depending on what you have. Inside ovens and/or refrigerators, usually require an additional 20-30 mins each. Two hours with 1 staff is not enough time for your entire living space.

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Allow 1-2 service hours for these more time intensive projects:

 

  • Baseboards and/or walls throughout
  • Cabinets inside and out
  • Windows throughout (glass and/or seals)
  • Tile or hardwood floors throughout (1 hr per 1000 sqft)
  • Hard pink or white calcium build-up in bathooms
  • Black, brown or green mildew build-up in sinks & tubs

 


 

OUR ONLY DISCLAIMERS

 

WE CAN REFUSE SERVICE**

House Cleaners cannot clean up any situation that requires hazmat services; i.e., human or animal feces, chemicals, medical wastes and we cannot provide service if there is a pest infestation.  If you’re not sure, please ask our Customer Service Reps during the Scheduling phase. If our Cleaners or Organizers are asked to handle these scenarios, your name, number and address will be placed on a DO NOT SERVICE* list. Thanks for your cooperation.

 

We also refuse service when customers exhibit rude behavior or use harsh words with our staff. Remember, when requesting RUSH SERVICE, our team are trying to help and will do everything possible to accommodate you.  If we can't accommodate, be kind to our staff.  Some people are just outright rude and our staff mean too much to us to allow inappropriate stress at work. Additionally, if you request staff based on ethnicity, we will refuse service. We DO NOT include ethnicity of Staff in our Scheduling workflows.

 

 

WE PREFER YOU BE THERE THE FIRST TIME*

We want to create a good relationship so let us meet you on our first visit. You will maximize your service if you are present to direct your Cleaner’s tasks as opposed to leaving someone else in charge. It is in fact, impossible to conceptualize the time and hard work your Cleaner made if you were not present to hear and see them scrubbing and moving through your space while it is very easy to notice the areas your Cleaner did not have time to touch.  All our Cleaners communicate well and can help you gauge timelines for your space and specific needs, but only if you are there or if they are familiar with your space and know what areas you would rather skip or focus on. If they don't have guidance, they will spend time deep cleaning and may not get to as many rooms as you had hoped.

 

Our Resolution Center is glad to help with any issues you've had with service but keep in mind that if you were not present during service, "There is still dirt left" is not a valid complaint.  We prefer if you can be more specific and we'll look at your case closely. We care about every customer experience and honest feedback is always encouraged however unreasonable,  excessive, and/or frivolous complaints will result in a refusal of service.

 

Why did we post this disclaimer?

We know our Cleaners well and in our first year of business, metrics showed that an astounding 100% of new customers who were not present for service had some form of negative feedback, often related to areas that were "not touched" or that Cleaners chose to clean different areas than the customer would have naturally chosen. This data clearly tells us that a small percentage of customers have somewhat unreasonable expectations regarding what a Cleaner can get to in a 2 hour minimum service for example.  Initially, we prefer you thoroughly introduce us to your space on our first visit.  We find that we can maintain a very high approval rating with our clients when this happens. As a result, our rate of complaints has decreased to less than 3% since we updated this policy. For this reason, we require someone be accessible during service for all new customers. Our repeat customers can conveniently leave a key because we know their space.

 

CLEAN N' DONE!

Valley Village | Beverly Hills

BOOK ONLINE 24 HRS A DAY!

SERVICES: Tue-Sun 8:30a-10:00p

TEXT or EMAIL SUPPORT:  Tue-Sun 10a-6p

CLOSED ON MONDAYS

customerservice@cleanndone.com

CALL 1-888-390-5887

TEXT 424-239-6020

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SERVICING THE GREATER LOS ANGELES AREA

*VACUUM PROVIDED BY CLIENT for HOUSE CLEANING SERVICE
Rates are payable by credit card online before service start.

No risk refund policy on

early finish or if we cannot accommodate.


We are proud to be powered by PayPal Working Capital for Small Business!

 

 

CALL 1-888-390-5887

TEXT 424-239-6020

IN A NUTSHELL 

We'll email you within 48 hrs of service if we need your flexibility!

CLEAN N' DONE!

Valley Village | Beverly Hills

BOOK ONLINE 24 HRS A DAY!

CALL 1-888-390-5887

TEXT 424-239-6020

SERVICE HOURS:

Tue-Sun 8:30a-10p

 

TEXT OR EMAIL SUPPORT:

Tue-Sun 10a-6p

 customerservice@cleanndone.com

CLOSED ON MONDAYS

We do not accept checks.

Proud to be powered by PayPal Working Capital for Small Business!

Secured by PayPal

 

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