How Does Booking Work?

Call, text or book online. No credit card required to book.

HOW DO I PAY?

After we confirm your service, we'll send you an invoice link to pay using any credit card at least 24 hours before Home Organizing service and 2 hours before all other services. Click here to see our Cancellation Policy. 

Need to add time with a House Cleaner now? Click here. 

WE DO NOT ACCEPT CASH, CHECKS OR E-CHECKS.

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HOW LONG DOES IT TAKE?

Organizing & Hoarding Services vary and are priced by the hour.  Customer Service can help you assess the appropriate service time or you can book a service within your price range and we'll try our best to create a workflow that works for your space and budget.

Design Services are an add-on to Organzing or Hoarding Services and timeframes vary. Design fees are priced by the project.  We'll schedule and in-home presentation of your space planning, furniture, lighting, plants and decor.  The design service will be incorporated into your Organizing service.

Tile & Tub Cleaning Services are priced based on the level of build up on your surfaces and times range between 30-90 minutes. Green services, although just as effective, take a little longer to complete.

Enhanced Sanitizing ranges from 30-45 minutes per 1000 sqft.

Deep House Cleaning Service varies based on the amount of build up. Empty spaces take twice as long as furnished spaces because they require attention to more floor coverage, window sills, baseboards, inside oven & fridge, walls, light fixtures, etc. Let us know ahead of time if your space is empty. Kitchens & baths typically take about an hour each to deep clean. If there is heavy build up, timelines can more than double. 

 IMPORTANT

DURING SERVICE

If there are minors present, an adult must also be present.  

We're also asking all customers to wear a face covering during service to prevent the possible spread of Covid-19. Your staff member(s) will be masked for the entire service based on current California State regulations and mandates..

CLEANING SUPPLIES

Clients must supply their own VACUUM. We'll bring everything else. If you have a need for specialized cleaning products, please provide these to your Cleaner. There is no price cut for providing your own cleaning supplies. 

PETS

No need to lock puppy away but we ask that all dogs be kept clear of the cleaning area on the day of service. Once your regular Cleaner and puppy have had a few visits to get to know each other, puppy is free to roam.

Cancellation Policies

Cancellation Policy for ORGANIZING

Customers can cancel up to 24 hours before service by phone, text or email without consequence. If you cancel less than 24 hours before service, Clean N' Done will retain 30% of your service payment upon refund. This amount is not a fee, is nonrefundable and can be applied to any future service with us.

Cancellation Policy for CLEANING & SANITIZING

Customers can cancel up to 2 hours before service by phone, text or email without consequence. If you cancel less than 2 hours before service, Clean N' Done will retain 30% of your service payment upon refund. This amount is not a fee, is nonrefundable and can be applied to any future service with us.

In the rare event Clean N Done has to cancel your service, you will have the choice of either a 100% refund within 24 to 48 hours or a courtesy credit towards a rescheduled service.  We'll do our best to accommodate and promise you that we care about your time and your space.

OUR ONLY DISCLAIMERS

WE CAN REFUSE SERVICE**

We can refuse service when customers exhibit rude behavior or use harsh words with our staff.  Additionally, if you request staff based on ethnicity, we will refuse service. 

Please be transparent if you have a situation that requires hazmat services; i.e., human or animal feces, chemicals, medical wastes or a pest infestation. It's important that we schedule the right service and staff for your needs. 

WE PREFER YOU BE THERE THE FIRST TIME*

We want to create a good relationship so let us meet you on our first visit. You will maximize your service if you are present to direct your Cleaner’s tasks as opposed to leaving someone else in charge. It is in fact, impossible to conceptualize the time and hard work your Cleaner made if you were not present to hear and see them scrubbing and moving through your space while it is very easy to notice the areas your Cleaner did not have time to touch.  All our Cleaners communicate well and can help you gauge timelines for your space and specific needs, but only if you are there or if they are familiar with your space and know what areas you would rather skip or focus on. If they don't have guidance, they will spend time deep cleaning and may not get to as many rooms as you had hoped.

NOT HAPPY?

Give us a chance to correct what went wrong. Honest feedback helps us improve our business. If you have a legitimate issue with our staff's demeanor, time management or quality of service, please feel free to contact us. 

Our Resolution Center is glad to help with issues you've had with service. We care about every customer experience and while honest feedback is always encouraged, unreasonable,  excessive  or frivolous complaints will result in a refusal of service. We'll look at your case closely and return a fair resolution within 48 hours. Our customers are important to us.

GREATER LOS ANGELES

Tue-Sun 8:30 am - 8:30 pm

CLOSED ON MONDAYS

Call, Text or

BOOK ONLINE

424-239-6020

customerservice@cleanndone.com

VACUUM PROVIDED BY CLIENT WE'LL BRING EVERYTHING ELSE

Rates are payable by credit card before service start.

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