No credit card required to Book service.
HOW DO I PAY?
This deal ended Jan 5, 2021 but if you have a valid voucher you can still book this service within 90 days of your purchase. Your valid Groupon voucher is good towards 2 hours with 1 House Cleaner. Expired vouchers are good for $68 towards any service. Call or text us to add time to your service.
Only valid within 15 miles of 91607.
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WE DO NOT ACCEPT CASH, CHECKS OR E-CHECKS.
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HOW LONG DOES IT TAKE?
Tile & Carpet Cleaning services are priced based on the number of rooms or square feet and timelines vary.
Enhanced Sanitizing ranges from 30-45 minutes per service.
Certified Personal Chefs are scheduled around your time-frames.
Professional Organizing services are priced by the hour and our service descriptions can help you assess the appropriate service time. An early finish results in a prorated credit. The trick is scheduling enough time for your needs. If you're not sure, call us and we'll help!
Deep House Cleaning varies based on the amount of build up. Empty spaces take twice as long as furnished spaces because they require attention to more floor coverage, window seals, baseboards, inside oven & fridge, walls, lighting fixtures, etc. In our experience, customers sometimes underestimate the time required for move in/out cleanings. Let us know ahead of time if your space is empty.
WHAT TO REMEMBER
Deep cleaning requires hand scrubbing which takes time. Kitchens & baths typically take about an hour each to deep clean. If there is heavy build up, timelines can more than double. Additionally, consider typical lead times on these projects:
Baseboards and/or walls throughout (60-120 mins)
Cabinets inside and out (45-120 mins)
Inside oven, stovetop & hood (40-60 mins)
Windows throughout (60-120 mins)
Tile or hardwood floors throughout (60 mins/1000 sqft)
Pink, green, brown or white deposits in tub or shower (60 mins)
Please consider that asking your cleaner to perform additional tasks mid-service is welcome however you'll need to add extra time to your service so they can finish up nicely or consider foregoing other tasks to compensate. It's likely, staff have paced themselves based on the scope of the job you detailed at the start of service and adding new tasks may disrupt their time and task management.
Please see our disclaimers below.*
Hand picked, fresh ingredients are used to prepare delicious meals for your guests. We'll even serve and clean up. Perfect for any special occasion. Our chefs are from The Culinary Institute of America.
Someone 18 or over MUST be present the entire service for all NEW CUSTOMERS. If there are minors present, an adult must also be present.
We're also asking all customers to wear a face covering during service to prevent the possible spread of Covid-19. Your staff member(s) will be masked for the entire service.
Clients must supply their own VACUUM. We'll bring everything else. If you have a need for specialized cleaning products, please provide these to your Cleaner. There is no price cut for providing your own cleaning supplies.
No need to lock puppy away but we ask that all dogs be kept clear of the cleaning area on the day of service. Once your regular Cleaner and puppy have had a few visits to gets to know each other, puppy is free to roam.
We play fair!
Cancellation Policy for CLEANING, SANITIZING & CARPET SERVICES
You can cancel up to 2 hours before your service by phone, text or email without consequence. If you cancel less than 2 hours before service, we'll retain your full service payment. This amount is not a fee, nonrefundable and will be retained until you order service again with us. If you cancel 2 or more consecutive services, staff may feel reluctant to book your services and we may have scheduling issues.
Cancellation Policy for ORGANIZING, CHEF & TILE SERVICES
You can cancel up to 24 hours before your service by phone, text or email without consequence. If you cancel less than 24 hours before service, we'll retain your full service payment. This amount is not a fee, nonrefundable and will be retained until you order service again with us.
In the rare event Clean N Done has to cancel your service, you will have the choice of either a 100% refund within 24 to 48 hours or a courtesy credit towards a rescheduled service. We'll do our best to accommodate and promise you that we care about your time and your space.
We'll send you an email link to pay upon service confirmation and require payment by credit card before service or dispatch may be delayed or cancelled.
WE CAN REFUSE SERVICE**
House Cleaning staff cannot clean up any situation that requires hazmat services; i.e., human or animal feces, chemicals, medical wastes and we cannot provide service if there is a pest infestation. If you’re not sure, please ask our Customer Service team during the scheduling phase. If our staff are asked to handle these scenarios, your name, number and address will be placed on a DO NOT SERVICE* list. Thanks for your cooperation.
We also refuse service when customers exhibit rude behavior or use harsh words with our staff. Remember, when requesting services, our Scheduling team are trying to help and will do everything possible to accommodate you. If we cannot accommodate your preferred schedule, be kind to our staff while we work around your schedule or try calling another cleaning service that may have availability. Additionally, if you request staff based on ethnicity, we will refuse service.
WE PREFER YOU BE THERE THE FIRST TIME*
We want to create a good relationship so let us meet you on our first visit. You will maximize your service if you are present to direct your Cleaner’s tasks as opposed to leaving someone else in charge. It is in fact, impossible to conceptualize the time and hard work your Cleaner made if you were not present to hear and see them scrubbing and moving through your space while it is very easy to notice the areas your Cleaner did not have time to touch. All our Cleaners communicate well and can help you gauge timelines for your space and specific needs, but only if you are there or if they are familiar with your space and know what areas you would rather skip or focus on. If they don't have guidance, they will spend time deep cleaning and may not get to as many rooms as you had hoped.
WHY DID WE POST THIS?
We know our Cleaners well and in our first year of business, metrics showed that an astounding 100% of new customers who were not present for service had some form of negative feedback, often related to areas that were "not touched" or that Cleaners chose to clean different areas than the customer would have naturally chosen. This data clearly tells us that a small percentage of customers have somewhat unreasonable expectations regarding what a Cleaner can get to in a 2 hour minimum service for example. Initially, we prefer you thoroughly introduce us to your space on our first visit. We find that we can maintain a very high approval rating with our clients when this happens. For this reason, we require someone be accessible during service for all new customers. Our repeat customers can conveniently leave a key because we know their space.
Give us a chance to correct what went wrong. Valid, negative feedback helps us improve our business. If you have a legitimate issue with our staff's demeanor, time management or quality of service, please feel free to contact us.
Our Resolution Center is glad to help with any issues you've had with service but keep in mind that if you were not present during service, "There is still dirt left" is not a valid complaint. We prefer if you can be more specific and we'll look at your case closely. We care about every customer experience and while honest feedback is always encouraged, unreasonable, excessive or frivolous complaints will result in a refusal of service. Lastly, if you or a our phone representative underestimated how much time your space needed to scrub heavy build up, "There is still dirt left" is also not a valid complaint.
GREATER LOS ANGELES
Tue-Sun 8:30 am - 8:30 pm
CLOSED ON MONDAYS
Call, Text or
Deep House Cleaning
Tile & Grout Cleaning
Certified Personal Chefs
VACUUM PROVIDED BY CLIENT WE'LL BRING EVERYTHING ELSE
Rates are payable by credit card before service start.
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