SERVICING THE GREATER LOS ANGELES AREA
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No credit card required to book.
Once we confirm, prepay 2 hrs before service & enjoy!
WHAT TO REMEMBER
It can take 10 mins to several days to confirm your appointment depending on your service area, date, time and available staff. All our staff choose their own schedules. Feel free to reach us to check status of your confirmation. We'll email you within 48 hours of your booking if we need your flexibility.
ALL NEW CUSTOMERS MUST BE PRESENT FOR SERVICE.
We understand life is hectic. If you cancel your service within 2 HOURS of your scheduled start time, we will assess a $30 DEPOSIT per staff member scheduled that you won't lose if you book an ADDITIONAL 3 HOURS. There are no hidden fees, period.
HOW DO I PAY?
Once we confirm staff on your booking, we'll email you an invoice. If you ask for additional time at the tail end of service, work the time out with our Staff and pay online from any device. We are proud to be Powered by PayPal Working Capital for Small Business. Don't wory, you don't need a Paypal account. Just use your credit card. WE DO NOT ACCEPT CHECKS OR E-CHECKS.
What if I bought an online deal?
Your Groupon voucher is good for 2 HRS N' 1 CLEANER and never expires with us! Call, Email or Text your voucher number as payment towards 2 hours with one Staff. Click here to add time to your voucher deal. Promotional value cannot be applied to discounted rates. Vouchers are valid within 15 miles of 91607. Redeem your voucher.
Your Amazon purchase will be scheduled through Amazon. Your voucher value has no restrictions and can be applied to any service. IMPORTANT! We encourage you to disclose a PHONE CONTACT through AMAZON SCHEDULING or we may have trouble reaching you.
Our prices are by the hour and our service descriptions can help you assess the appropriate service time. All rates over the minimum 2 HOUR SERVICE are prorated for residential customers. An early finish results in a prorated refund (or credit if the early finish is under 2 hours). No catch! Additional time, if requested, is prorated by 15 minute increments. The trick is scheduling enough time for your needs. If you're not sure, we can help. Call, text or email us and we'll be happy to discuss your space.
Empty spaces take twice as long as furnished spaces because they require attention to more floor coverage, window seals, baseboards, inside oven & fridge, baseboards, walls, lighting fixtures, etc. Let us know ahead of time if your space is empty.
An adult must be present during service for all new customers.
HOUSE CLEANING GUIDELINE
Kitchens & Baths typically take about an hour each; depending on what you have. Inside ovens and/or refrigerators, usually require an additional 20-30 mins each so keep in mind 2 hours with 1 staff is not usually enough time for an entire living space.
Allow 1-2 service hours for these more time intensive projects:
WE CAN REFUSE SERVICE**
House Cleaners cannot clean up any situation that requires hazmat services; i.e., human or animal feces, chemicals, medical wastes and we cannot provide service if there is a pest infestation. If you’re not sure, please ask our Customer Service Reps during the Scheduling phase. If our Cleaners or Organizers are asked to handle these scenarios, your name, number and address will be placed on a DO NOT SERVICE* list. Thanks for your cooperation.
We also refuse service when customers exhibit rude behavior or use harsh words with our staff. Remember, when requesting services, our Scheduling team are trying to help and will do everything possible to accommodate you. If we cannot accommodate your preferred schedule, be kind to our staff while we work around your schedule or try calling another cleaning service that may have availability. Additionally, if you request staff based on ethnicity, we will refuse service. We DO NOT include ethnicity of Staff in our Scheduling workflows.
WE PREFER YOU BE THERE THE FIRST TIME*
We want to create a good relationship so let us meet you on our first visit. You will maximize your service if you are present to direct your Cleaner’s tasks as opposed to leaving someone else in charge. It is in fact, impossible to conceptualize the time and hard work your Cleaner made if you were not present to hear and see them scrubbing and moving through your space while it is very easy to notice the areas your Cleaner did not have time to touch. All our Cleaners communicate well and can help you gauge timelines for your space and specific needs, but only if you are there or if they are familiar with your space and know what areas you would rather skip or focus on. If they don't have guidance, they will spend time deep cleaning and may not get to as many rooms as you had hoped.
Our Resolution Center is glad to help with any issues you've had with service but keep in mind that if you were not present during service, "There is still dirt left" is not a valid complaint. We prefer if you can be more specific and we'll look at your case closely. We care about every customer experience and honest feedback is always encouraged however unreasonable, excessive, and/or frivolous complaints will result in a refusal of service.
Why did we post this disclaimer?
We know our Cleaners well and in our first year of business, metrics showed that an astounding 100% of new customers who were not present for service had some form of negative feedback, often related to areas that were "not touched" or that Cleaners chose to clean different areas than the customer would have naturally chosen. This data clearly tells us that a small percentage of customers have somewhat unreasonable expectations regarding what a Cleaner can get to in a 2 hour minimum service for example. Initially, we prefer you thoroughly introduce us to your space on our first visit. We find that we can maintain a very high approval rating with our clients when this happens. For this reason, we require someone be accessible during service for all new customers. Our repeat customers can conveniently leave a key because we know their space.
CLEAN N' DONE!
GREATER LOS ANGELES
CALL or TEXT 424-239-6020
SERVICES: Tue-Sun 8:30a-10:00p
TEXT or EMAIL SUPPORT: Tue-Sun 10a-6p
CLOSED ON MONDAYS
No risk refund policy on early finish or if we cannot accommodate.
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CLEAN N' DONE!
Greater Los Angeles
CALL OR TEXT
8:30 am - 8:30 pm
CLOSED ON MONDAYS
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